phanquochanh
New member
Technical Issue with XP241 Printer
Connection Error when Activating Online
I have a XP241 printer and have acquired the unlock licenses, but I am facing issues with activating them online. When I try to activate online, I receive a connection error prompting me to verify the USB port, firewall, and internet connection. However, all of these are functioning properly. The firmware is updated to version MF07I3. I have tried using the printer in both setup and normal mode, but the issue persists.
Troubleshooting Steps Taken
I have deleted all other printers and drivers from my computer, as well as reinstalled the XP241 drivers. Additionally, I have tried sending the MF07I3 firmware in both normal and config mode, changed the USB port, and replaced the USB cable.
Technical Support Assistance
We recently experienced a server issue that may have impacted the activation process. Please try again now.
Thank you for your patience, John. It should work fine now.
Regards.
Connection Error Issue on XP241 Printer
I am currently experiencing the same connection error issue. I have recently acquired 5 licenses, used 4 successfully, but encounter an error message when trying to activate the last one, prompting me to verify the USB port, firewall, and internet connection.
Please see the attached order details with the error screenshot clearly visible. I have tried various troubleshooting steps, including reinstalling drivers from Epson.com and resetting the WiFi connection.
Key Verification
Please provide the first 5 letters of the key you are currently using so we can verify it. Thank you, John.
Key: B8FXB-9
This key has been used on a different printer model (XP235) on September 7, 2020. You cannot use it on another printer.
I apologize for the confusion, as I believed the key had not been used yet. Thank you.
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