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Issues with Printer Recognition of Chipless Cartridges
Steps Taken So Far
I have done everything as instructed and have received 3 responses from support (via Email) reiterating the same instructions with links to the guidelines. I have updated the firmware to MB01JA, loaded the latest version of WICRESET, purchased a product key, and ran License.exe to get a Recovery code.Persistent Issue
Despite following all the steps, my printer still fails to recognize the chipless cartridges I have installed.Additional Information
There is no DISABLE CARTRIDGE BUTTON on the WIC RESET utility and I have downloaded and installed the software 7 times to ensure accuracy.Questions
I am confused about the specific steps to make the printer chipless. I have followed the given instructions multiple times but the issue persists.Repeated Support Requests
I have diligently followed all the steps provided including updating the firmware, running License.exe, and inputting the activation key. However, my printer continues to ask for cartridges with chips.Further Assistance Needed
I have attached screenshots as proof of completing the steps as instructed. Despite my efforts, the printer still does not recognize chipless cartridges.Request for Real Support
I have repeatedly informed the support team that I have followed all the steps prior to seeking assistance. The printer error persists even after updating the firmware and running License.exe.Details of Completed Steps
I have updated the firmware, downloaded and installed License.exe, purchased an activation code, and entered the code successfully. The printer still requires cartridges with chips.Error Message
After installing the chipless cartridges, I receive the error Missing Cartridges prompting me to input cartridges with chips.Request for Assistance
Please provide guidance on resolving the issue with printer recognition of chipless cartridges.Contact Admin
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