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Firmware Upload Issues on WF-C5890 and WF-C5810 Printers
Firmware Error Message
Unfortunately, Epson has played a trick on us. We are currently facing firmware upload issues on newer models of WF-C5890 and WF-C5810 printers. When trying to transfer the firmware, even in service mode, an error message stating DATA FILE IS NOT FOUND appears on the screen.Extent of the Issue
This problem has affected at least 6 cases where the firmware transfer is impossible due to this issue. Both normal mode and firmware mode uploads have been attempted without success.Seeking a Solution
Are you already aware of this issue? Is there a solution available for resolving this problem? Your assistance in this matter would be greatly appreciated.Seeking Additional Information
Request for Details
To better assist you, please provide more information regarding the issue. Include the exact model and name of the firmware being uploaded. Additionally, provide a detailed description of how you enter the service mode. If possible, share a screenshot of the printer's screen in service mode prior to initiating the firmware upload process.Thank You
Thank you in advance for your attention to this matter. Your help and support are greatly appreciated.Best regards,
Jefferson.
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