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HP
WF-2861: Scanner malfunction in items manufactured post April 2021.
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<blockquote data-quote="vubaohan" data-source="post: 26562" data-attributes="member: 170"><p><h3>Issue with Printer Firmware Update</h3><p></p><h4>Background Information</h4><p>The company has been using over 400 chipless devices. Everything was running smoothly until April 2021. The models produced until March had no issues, but those produced after April are displaying scanner errors, causing the devices to malfunction.</p><p></p><h4>Providing Evidence</h4><p>We will attach photos of the product serial numbers and error messages for reference. Please click on the link below to access the images:</p><p>[<a href="https://drive.google.com/file/d/1owYCUG3TvVme44PNhKkISx_P8yg95gmF/view?usp=sharing](https://drive.google.com/file/d/1owYCUG3TvVme44PNhKkISx_P8yg95gmF/view?usp=sharing)" target="_blank">https://drive.google.com/file/d/1owYCUG3TvVme44PNhKkISx_P8yg95gmF/view?usp=sharing](https://drive.google.com/file/d/1owYCUG3TvVme44PNhKkISx_P8yg95gmF/view?usp=sharing)</a></p><p></p><h4>Instructions for Firmware Update</h4><p>- Please check the current firmware version in your printer. If it shows 10.52.LQ99Z9, this is not a genuine version but an ID used to bypass the update software.</p><p>- Download the correct firmware from the following link: [<a href="https://chiplesssolutions.com/download/chipless/WF2860_FWG507TL_LQ16L7_LQ99Z9.zip](https://chiplesssolutions.com/download/chipless/WF2860_FWG507TL_LQ16L7_LQ99Z9.zip)" target="_blank">https://chiplesssolutions.com/download/chipless/WF2860_FWG507TL_LQ16L7_LQ99Z9.zip](https://chiplesssolutions.com/download/chipless/WF2860_FWG507TL_LQ16L7_LQ99Z9.zip)</a></p><p>- Follow the step-by-step guide provided in this forum post: [<a href="https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/](https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/)" target="_blank">https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/](https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/)</a></p><p>- Ensure that the firmware version is updated to LQ16L7 by verifying it through either WICReset or the printer's menu.</p><p></p><p>We hope that these instructions will help resolve the issues with the printer firmware update.</p><h2>Contact Admin</h2><p><strong>Whatsapp</strong>: <a href="https://wa.me/+84915589236" target="_blank">https://wa.me/+84915589236</a></p><p><strong>Telegram</strong>: <a href="https://t.me/nguyendangmien" target="_blank">https://t.me/nguyendangmien</a></p><p><strong>Mobile/Zalo</strong>: <strong>0915 589 236</strong></p><p><strong>Facebook</strong>: <a href="https://www.facebook.com/nguyendangmien" target="_blank">https://www.facebook.com/nguyendangmien</a></p></blockquote><p></p>
[QUOTE="vubaohan, post: 26562, member: 170"] [heading=2]Issue with Printer Firmware Update[/heading] [heading=3]Background Information[/heading] The company has been using over 400 chipless devices. Everything was running smoothly until April 2021. The models produced until March had no issues, but those produced after April are displaying scanner errors, causing the devices to malfunction. [heading=3]Providing Evidence[/heading] We will attach photos of the product serial numbers and error messages for reference. Please click on the link below to access the images: [[URL]https://drive.google.com/file/d/1owYCUG3TvVme44PNhKkISx_P8yg95gmF/view?usp=sharing](https://drive.google.com/file/d/1owYCUG3TvVme44PNhKkISx_P8yg95gmF/view?usp=sharing)[/URL] [heading=3]Instructions for Firmware Update[/heading] - Please check the current firmware version in your printer. If it shows 10.52.LQ99Z9, this is not a genuine version but an ID used to bypass the update software. - Download the correct firmware from the following link: [[URL]https://chiplesssolutions.com/download/chipless/WF2860_FWG507TL_LQ16L7_LQ99Z9.zip](https://chiplesssolutions.com/download/chipless/WF2860_FWG507TL_LQ16L7_LQ99Z9.zip)[/URL] - Follow the step-by-step guide provided in this forum post: [[URL]https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/](https://forum.2manuals.com/index.php?/topic/80765-faq-_-how-to-update-and-activate-chipless-firmware-complete-guide/)[/URL] - Ensure that the firmware version is updated to LQ16L7 by verifying it through either WICReset or the printer's menu. We hope that these instructions will help resolve the issues with the printer firmware update. [HEADING=1]Contact Admin[/HEADING] [B]Whatsapp[/B]: [URL]https://wa.me/+84915589236[/URL] [B]Telegram[/B]: [URL]https://t.me/nguyendangmien[/URL] [B]Mobile/Zalo[/B]: [B]0915 589 236[/B] [B]Facebook[/B]: [URL]https://www.facebook.com/nguyendangmien[/URL] [/QUOTE]
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WF-2861: Scanner malfunction in items manufactured post April 2021.
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