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Issue with Firmware Update on Printer
Unexpected Restart Issue
Hi John, I updated the firmware on my C5290 printer in firmware mode. However, the printer did not automatically restart after the update. It just got stuck. I tried again in normal mode and it completed 100%, but at the end, it showed a failed update. The firmware version I used was FWG241TL_ZZ9Z which was provided by customer service.
Key Registration Error
I also attempted to run the no ink updater, but it said the key was not registered. I noticed that the key should be 12 digits according to the picture, but the customer service provided me with a 20-digit key. This has left me confused and frustrated with the system you guys offer.
Solution Needed
I need a solution to resolve these issues. It is possible that I am trying to use an old version of the firmware with the wrong key for license.exe. I would appreciate it if you could provide guidance on how to correctly update and activate the chipless firmware. You can refer to this link for more information:
FAQ _ How to update and activate chipless firmware - Complete Guide
The purpose of this guide is to help you through process of making your printer to work in chipless mode. Please, read it carefully and make sure that you understand all the required steps and possible consequences. Table of contents: Choosing right firmware version for your printer Preparing for...
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